The modern languages deal
with an increasing number
of new concepts and ideas.
To cope with an
ever-evolving vocabulary,
languages use abstraction
to help create the new
concepts and ideas. Yet an
unpleasant consequence of
abstraction is that it
tends to obscure the
historical context of
these ideas and concepts,
erasing the potential for
a better understanding of
their true legacy and
nature.
Outsourcing is one such
abstracted term that has,
over time, amassed
considerable positive
momentum as well as
negative baggage.
Outsourcing has been
around since the time of
the hunters and gatherers.
Those who were strong
hunters hunted and those
who were strong gatherers
gathered. Simply put, the
primitive society perhaps
subconsciously recognised
the importance of
specialisation and
outsourced certain
functions to those who
excelled at them or, in
economic terms, performed
them more efficiently.
Over a period of time,
many started equating
outsourcing with
specialisation (or
division of labour).
Outsourcing is a
utilitarian concept used
in business and
accounting. From the
accounting point of view,
it is defined as the
transfer of an internal
service function to an
outside vendor.
Outsourcing was not
formally identified as a
business strategy until
1989. However, most
organizations were not
totally self-sufficient;
they outsourced those
functions for which they
had no competency
internally. Outsourcing
support services is the
next stage. In the 1990s,
as organizations began to
focus more on cost-saving
measures, they started to
outsource those functions
necessary to run a company
but not related
specifically to the core
business. Managers
contracted with emerging
service companies to
deliver accounting, human
resources, data
processing, internal mail
distribution, security,
plant maintenance, and the
like as a matter of "good
housekeeping" (Alexander &
Young, 1996). Outsourcing
components to effect cost
savings in key functions
is yet another stage as
managers seeks to improve
their finances.
Why is it advantageous to
buy services from the
outside rather than
conduct them from within
the company?
The answer to this
question, which is clearly
outlined, is because the
service providers who
specialise in these
services have developed
efficiencies and learned
how to offer high quality
and competitive pricing.
Traditionally, companies
have outsourced for
tactical reasons - reduce
costs, free up cash,
obtain resources not
available internally, and
improve their performance.
Outsourcing some functions
can shift costs from fixed
to variable, thus
enhancing a company's
ability to manage costs
more effectively. If a
company is moving into a
new arena, outsourcing
enables it to add new
functions with minimal
impact on internal
resources. It is difficult
to quarrel with cost
savings, and the companies
that approach outsourcing
with careful planning save
money. Surveying 30
companies, the Outsourcing
Institute found they
averaged a 9 percent cost
savings and a 15 percent
increase in capacity by
outsourcing.